Five years later, Siri became smarter, but perhaps a little less than we had hoped. Above all, the technology behind the software has improved significantly, not least because of the computer boom in the field of machine learning . This has led to significant advances in the areas of speech recognition and natural language understanding, two technologies that are both separate and linked, which are essential for voice assistants.
If a technological revolution has made intelligent virtual assistants possible, what has made them inevitable is a revolution in our relationship to technology. Initially, computers were business and research tools designed to automate certain tasks, such as computations or retrieval of information. Today, they have become tools of personal communication, which connect us not only to information but also to each other. They are also starting to connect to all the other technologies of our lives: our smartphone can allow us to turn on our lights, start our car, activate our home alarm and withdraw money from our bank. Our computers have become more and more personal, the relationships we have with them have changed. And yet, the way they interact with us has not changed much.
” I’ve always found it a little shocking to see that we have a supercomputer in our pocket, but it’s still up to us to learn how to use it ,” . In my view, the fact that software is difficult to use is like a failure in our industry. “
Packer is one of the people trying to fix this. When he was a developer at Microsoft, he participated in the creation of Cortana. After his launch, he discovered that his skills were highly sought after, especially among the two giants in the sector who had not yet developed their own voice assistant.
Packer found that Facebook was interested in him for the same reason as Microsoft and Amazon: they wanted him to help them develop software that could understand what users are saying and generate relevant answers. Facebook does not have a device like Echo or operating system like Windows, but its platforms bring together nearly a billion users who communicate daily together. If Facebook can better understand what they say, it can refine a little more its newsfeed and its advertising algorithms, among other applications. More creatively, Facebook began using language comprehension to introduce artificial intelligence into its Messenger application. now
In short, as Packer explains, Facebook is working on the understanding of language because Facebook is a technological society – and it is in this sense that technology is moving. To underscore this point, Packer’s former employer kicked off its annual developer conference by announcing plans to make Cortana a conversation bot portal and integrate it into Skype, Outlook and other popular applications. Microsoft CEO Satya Nadella predicts that bots will be the next big internet access platform and will eclipse mobile apps in the same way that they have overshadowed desktops.